Returns don't have to
be complicated.
60 days
Money-back guarantee
Return and exchange policy
Definitions
For the purposes of this policy, the following terms have the defined meanings:
“Product” refers to any item offered for sale (including those on sale) on Paperize.store and our marketplaces on Amazon, Kaufland, etc.
“Defective” refers to a product that you receive in damaged condition or that develops defects due to the manufacturing or delivery process.
Defective product
Check your order as soon as you receive it and contact us right away via the chat (bottom right) if an item is defective or damaged.
When you reach out, please include photos and a detailed description of the problem to help us assess the situation and resolve it.
Apart from our Paperize promise, all products you buy are also covered by the European statutory warranty. This warranty ensures that consumers have certain rights if they receive defective goods.
Refunds & returns
On your screen protector
Your screen protector purchased on paperize.com comes with a 60-day satisfaction guarantee.
That gives you 60 days to make sure Paperize is right for you. If it isn't, let us know and we'll do everything we can to make it right and, if necessary, issue a refund — no questions asked.
If you bought our screen protector elsewhere, we can offer you a similar extended 60-day satisfaction guarantee at no extra cost. Just send us an email with your proof of purchase (a receipt/invoice) and we'll replace your product (instead of refunding it). Email us here.
Return shipping costs must be covered by the customer.
For every other product
Instead of sticking only to the legally required 14-day withdrawal period in some regions, we give everyone 30 days to make sure you love your purchase!
If for any reason you're not completely satisfied within 30 days of the day you receive your product, let us know.
Paperize Plus members
Paperize Plus members get a 90-day satisfaction guarantee. They also enjoy express shipping.
If we can't help in any other way, we'll refund the full purchase price. We want all Paperize customers to feel taken care of.
Return shipping costs must be covered by the customer.
Partial refund
In our experience, not every situation calls for a full refund or a replacement. If your product has minor issues but remains basically usable, we may offer a partial refund to compensate for any inconvenience.
Refund process
- Period: 60 days, or 90 days for Plus members.
- Feedback: Optional, but much appreciated. 🌈
- Contact: Email: support@paperize.store
- Response: Fast and hassle-free. ⚡
Replacement & exchange
What if the product you received isn't quite right or appears to be faulty?
Send us photos and a short description of the problem within 30 days of receiving the product. This helps us understand what went wrong and how we can improve, while we send you a replacement product at no extra cost.
Exceptions for digital products
Digital products, such as the Paperize Plus membership, cannot be refunded.
Changes to this policy
Paperize reserves the right to update this policy at any time. Changes will be communicated on our website and, where appropriate, sent to you directly by email.
Declare withdrawal
Please fill out the following form to declare your withdrawal from the contract.
