support@paperize.store

Q: Ordered the wrong size

If you ordered the wrong size , just write to us which size you need and which one you ordered & we'll find a solution together! 😇 iPad Air 4-5 & iPad Pro 11" are the same size. iPad Gen 7-9 & iPad Air 3 are the same size.

For payment questions or problems with shipping, please write to us from the email address you ordered with, otherwise we're not allowed to share any information 😇

Thanks for understanding!

High volume of support requests

Due to a high volume of support requests, there may currently be delays. We're still students juggling university and making the world's best paper films 😛

Please expect a delay of about a week while we work through all requests.

Best,
Your Paperize Team :)

Last updated: November 4, 2025

Ordered the wrong size

If you ordered the wrong size, just write to us which size you need and which one you ordered & we'll find a solution together! 😇

iPad Air 4-5 & iPad Pro 11" are the same size.

iPad Gen 7-9 & iPad Air 3 are the same size.

Returning PaperX

Please tell us why you want to return it – maybe we can find a solution. Otherwise, our customer support will send you the return instructions ☺️

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